OpenWheeler Returns Policy

All Guillemot products on our listings are subject to after sales support provided by Guillemot UK. Repairs and Replacements will be arranged by Guillemot UK.

Faulty Items

If your product is faulty when you receive it, or develops a fault within 7 working days of delivery, we will either replace or refund your order once the return has been processed and the items have been returned to us. If your product develops a fault after 7 working days, it will be processed as per the specific manufacturer's warranty and returns policy.

Unwanted Items

Under the Distance Selling Regulations (DSR), most items can be returned by consumers for a full refund or exchange providing you notify us of your wish to cancel your order and return the item or items within seven days of receiving them. All items must be in an as new condition and in the original packaging. The packaging must not have been damaged or altered by the customer and all items must be unused with all seals/shrink wrap intact.

Please contact us to request a returns number prior to returning goods to OpenWheeler Ltd. When returning goods, please use a signed-for or registered service for your own safety. If an item is deemed faulty or if an incorrect item has been sent a collection will be arranged by OpenWheeler Ltd. at our expense.

We offer a very fair and honest returns policy for all of the items available on our website. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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